MongoDB Support

Support and Managed Services for MongoDB

MinervaDB Inc. is a specialized MongoDB professional-services company founded to give large-scale organizations the same caliber of database support that Fortune-500 vendors provide for relational systems—but purpose-built for the NoSQL world. We are 100% vendor-neutral; we do not resell licenses, cloud credits, or hardware, so every recommendation is driven solely by what will make your data layer faster, safer, and cheaper to run. Our services include MongoDB Consultative Support to ensure that your system runs at peak performance through expert solutions tailored for your needs.

What we do

Our services include MongoDB Consultative Support to ensure that your system runs at peak performance through expert solutions tailored for your needs.

Our 24×7 MongoDB Consultative Support ensures continuous assistance for your database needs.

  1. 24×7 MongoDB Consultative SupportWith our dedicated MongoDB Consultative Support, you can achieve unparalleled scalability and performance optimization.
    • Direct hot-line to senior MongoDB engineers (average 8+ years production experience)
    • Sub-15-minute response for Severity-1 incidents, with guaranteed escalation to MongoDB kernel contributors if needed
    • Proactive detection through integration with your Prometheus, Datadog, New Relic, PagerDuty, or OpsGenie stacks
    • Root-cause packages that include JT profiles, histograms, and oplog visualizations so your team can learn, not just recover
    • SLAs from “2-hour response during business hours” to “15-minute response 365 days a year,” priced per cluster so you don’t pay for idle capacity
  2. Full-Stack Managed Services
    We become your 24×7 MongoDB operations team. You keep full admin access; we own uptime, performance, cost, and security.
    • Observability: custom Grafana dashboards, anomaly detection on connection churn, dirty-cache ratio, replication lag, and cursor timeouts
    • Performance engineering: index intersection analysis, compound vs. wildcard vs. text index selection, hidden secondaries for analytics, and connection-pool tuning for micro-service fleets
    • Horizontal scaling: shard-key cardinality simulation, jumbo-chunk splitting, zone-sharding policies for GDPR data residency, and auto-rebalancer throttling to avoid I/O storms
    • Reliability: distributed backups across regions, point-in-time recovery to any second in the last 90 days, automated restore drills every 14 days, and documented runbooks for full-region failovers
    • Capacity forecasting: monthly Monte-Carlo simulations that predict when working-set will exceed RAM, with costed options for vertical vs. horizontal expansion on AWS, Azure, GCP, or on-prem
    • Security: CIS-benchmark hardening scripts, quarterly vulnerability scans, encryption-at-rest key-rotation playbooks, and role-based auditing that satisfies SOC-2, ISO-27001, and PCI-DSS auditors
  1. Expert Consulting & Training
    Short-term, high-impact engagements led by MongoDB-certified solution architects who have run 500+ node clusters and contributed code to the WiredTiger and mongos routers.
    • Architecture blueprints: entity-relationship mapping to document schema, anti-pattern removal (large arrays, unbounded growth, co-located collections), and multi-region write-concern matrices
    • Zero-downtime version upgrades: rolling 4.4 → 5.0 → 6.0+ with feature-flag compatibility testing and rollback rehearsal in staging
    • Performance audits: 50-point checklist covering slow-query logs, storage-engine cache pressure, TTL fragmentation, and Oplog GB/hour; typical outcome 30–70 % latency reduction and 20–50 % cloud-cost savings
    • Security hardening: SCRAM-SHA-256 transition, LDAP/AD integration, KMIP key management, field-level encryption, and queryable encryption roadmaps
    • Cost-optimization: right-sizing, reserved-instance analysis, Atlas Serverless vs. Dedicated modelling, and workload partitioning to spot instances without sacrificing SLA
    • On-site or remote training for DevOps and backend teams: 2-day “MongoDB for Relational DBAs,” 3-day “Schema Design at Scale,” and 1-day “Internals for Performance Engineers”

Industries we serve

  • Global fintechs processing 50k tx/s with sub-100 ms SLAs
  • SaaS vendors with 10k+ tenants on single clusters
  • E-commerce marketplaces running 24-hour flash sales
  • Gaming studios with 1M+ concurrent players
  • Healthcare and insure-tech firms under HIPAA and GDPR

Engagement models

  • Pay-as-you-go support credits (no expiry)
  • Monthly flat-fee managed clusters
  • Fixed-scope consulting SOWs with money-back guarantee if agreed performance targets are not met
  • Annual subscription bundles that mix support, managed services, and consulting days at discounted rates

Certifications & partnerships

  • MongoDB “Certified DBA” and “Certified Developer” staff
  • AWS Advanced Consulting Partner, Google Cloud Partner, Azure Partner
  • CIS, NIST, and GDPR compliance toolkits included at no extra cost

Support tooling you get on day-1

  • MinervaDB Health-Check daemon (open-source Go agent)
  • Terraform modules for multi-region replica sets and sharded clusters
  • Ansible roles for automated patching and OS hardening
  • Custom Prometheus exporters for MongoDB, mongos, and WiredTiger
  • Runbook library with 200+ incident scenarios

Next steps

  1. 30-minute discovery call to capture topology, pain points, and compliance drivers
  2. Free 20-point rapid assessment against MongoDB best-practice framework
  3. Executive summary with risk matrix, cost-impact model, and prioritized roadmap
  4. Choose support tier, managed service, or consulting engagement
  5. Statement-of-work, master service agreement, and onboarding in <72 h

Contact us at contact@minervadb.com or book a calendar slot at https://minervadb.com/schedule. Turn your MongoDB estate from a source of 3 a.m. pages into a predictable, scalable, and cost-effective data platform.

Further Reading

Technology Focus

CategoryTechnologyEnterprise Ready24/7 Support
SQL DatabasesPostgreSQL✓✓
MySQL✓✓
MariaDB✓✓
NoSQL DocumentMongoDB✓✓
CouchDB✓✓
NoSQL Key-ValueRedis✓✓
Valkey✓✓
NoSQL Wide-ColumnCassandra✓✓
HBase✓✓
NoSQL GraphNeo4j✓✓
AnalyticsClickHouse✓✓
Trino✓✓
Vertica✓✓
GreenPlum✓✓
NewSQLCockroachDB✓✓
TiDB✓✓
Vector DatabasesMilvus✓✓
Pinecone✓✓
Cloud PlatformsAWS RDS✓✓
Azure SQL✓✓
Google Cloud SQL✓✓
Google AlloyDB✓✓
Amazon Aurora✓✓
Snowflake✓✓
Databricks✓✓
BigQuery✓✓
Redshift✓✓
MySQL HeatWave✓✓