Database Outage Support Services — Get Immediate Assistance | MinervaDB
Restore your MySQL, MariaDB, PostgreSQL, or MongoDB database to a healthy state and prevent future issues with MinervaDB’s 24/7 emergency database outage support.
Emergency Outage and Critical Issue Resolution
Get immediate assistance for database outages and urgent performance issues. Available for MySQL, MariaDB, PostgreSQL, and MongoDB.
GET HELP NOW
Get Immediate Database Assistance
Fill out the form and our team will reach out as soon as possible to resolve your database emergency.
Restore Your Database to a Healthy State—Fast
When your database is down, every second counts. MinervaDB offers round-the-clock critical issue assistance. Our engineers work rapidly to restore your database, diagnose root causes, and implement lasting fixes to ensure high availability and performance.
Don’t delay—we’re ready to help.
What’s Included:
- 24/7/365 expert support
- 15-to-30-minute SLA for Severity 1 incidents
- Phone, email, and chat support
- Product and service restoration assistance
- Bug fixes and hotfixes for open-source databases
- Best practices and self-service guidance
- Consultative root-cause analysis and performance tuning
Why Choose MinervaDB for Emergency Database Support?
When disaster strikes, MinervaDB steps in to restore operations swiftly, recover data, and optimize database performance. Our approach combines immediate incident response with resilience engineering and best practices to reduce future downtime and ensure reliability for mission-critical workloads.
Emergency Database Support Benefits
Real-time, truly responsive support:
Our expert DBAs are available 24/7/365—never delegated to auto-responders.
Industry-best SLAs:
Rapid response with guaranteed 15-minute (Premium) or 30-minute (Standard) incident SLAs.
On-premises or cloud-native:
Support for databases wherever they live—on-premises, hybrid, or cloud.
Resources
- Custom PostgreSQL Engineering Services
- Improving Query Performance for RDS for MariaDB
- MySQL Break Fix Engineering Services
- Data Engineering
- Enterprise-Class 24×7 Vertica Support
Frequently Asked Questions
What is a database outage?
A database outage is any event causing loss of access, corruption, or severe degradation of your database service.
How do I know if my situation is an emergency?
Critical incidents usually involve data loss, extended downtime, or business disruption.
Which database systems are supported?
MinervaDB supports MySQL, MariaDB, PostgreSQL, MongoDB, and popular cloud-native platforms.
How do I get immediate assistance?
Contact us through our hotline, web form, or email—an engineer will respond within SLA windows.
Ready to Get Started?
Discover how our expert support and open-source database solutions can make your business run better.
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