MariaDB Enterprise-class 24*7 Consultative Support from MinervaDB

MinervaDB support is a most cost-effective MariaDB support saving up-to 90% cost of hiring a full-time Sr. MariaDB DBA. Our MariaDB support team proactively measure your MariaDB performance matrices and troubleshoot before the issue impact the business. Our MariaDB support operates  24*7*365 with strict SLA so you can focus completely on growing business and we will manage your data. Even when you have a resident DBA our expert MariaDB support team can solve the same issue more proactively and faster, This enables maximum reliability of your database infrastructure operations. You can download ” MinervaDB Enterprise-Class 24*7 Support for MariaDB ” flyer PDF here

☛ MinervaDB Enterprise-Class MariaDB Consultative Support (24*7)

• Recommendations for optimal MariaDB installation and configuration – Do it right the first time !!
• MariaDB Bug fixing (Community Fixes) and patching.
  • Community Fixes means that where possible we will report bugs and any MinervaDB-created bug fixes to the upstream software vendor or open source project.
• You can report unlimited support incidents from 12 logins.
• Proactive MariaDB support – Recommendations for custom MariaDB installation, configuration, schema development, SQL engineering, optimal indexing, performance tuning, building fault tolerant & self healing replication solutions and database security.
• Recommendations for optimal schema design, indexing and SQL engineering – Building high performance MariaDB applications.
• Recommendation for capacity planning and sizing – We guide you in optimally sizing CPU, memory, disk and network for application performance, scalability and reliability.
• Recommendations and guidance for high database availability and disaster recovery – We support customers in building highly available and reliable applications.
• Recommendations and guidance for database sharding and clustering solutions – Horizontal scalability and reliable web-scale database infrastructure operations.
• Recommendations and guidance for scale-out and replication solutions – We support both synchronous and asynchronous replication.
• Recommendations and guidance for database security – Database transaction audit, password control, firewall implementation and privacy management.
• Recommendations and guidance for database systems upgrades and migration – Optimal MariaDB upgrades and migration in zero down time.
• Galera Cluster Infrastructure Operations Support – Custom installation / configuration, performance optimization / tuning and Galera Cluster operations troubleshooting
• Technical support — 30 minute response time (S1)
  • Support -levels – We have very well defined support infrastructure operations function:
    • Severity 1– Immediate attention needed, The customer’s business is severely impacted and database infrastructure is unavailable.
      • Response time (SLA) – 30 minutes.
    • Severity 2– Customer database infrastructure is available (up and running) but performance / scalability issues are directly impacting business.
      • Response time (SLA) – 12 hours. 
    • Severity 3– Low impact situation, Customer business and production infrastructure is functioning normally, but the problem is impacting the development ecosystems, also causing delay in production deployment.
      • Response time (SLA) – 24 hours.
    • Severity 4– Low to no impact situation, It is more about knowing the features and capability of components before considering the adoption.
      • Response time (SLA) – 48 hours. 
• Our Remote DBA team collaborates with MinervaDB MariaDB Support, creating a diverse cadre of experts that provide proactive advice and reactive response to your issues during development, deployment and operation.
• MinervaDB support channels – Phone, Email, Google Hangouts, Skype, IRC, online ticketing systems and consultative support services (20 hours / quarter).
• MinervaDB Support Email (Only for MinervaDB Support Customers) – support@minervadb.zohodesk.com 
• Submit your tickets online here

☛ MinervaDB Benefits

• Vendor neutral and independent, Enterprise-class consulting, 24*7 support and remote DBA services for MySQL, MariaDB, MyRocks, PostgreSQL and ClickHouse.
• Virtual corporation with an global team of seasoned professionals – We have consultants operating from multiple locations worldwide, All of us work from home and stay connected via email, Google Hangouts, Skype, private IRC, WhatsApp, Telegram and phone. Being an virtual corporation we can hire the best talent from anywhere in the world, This makes an truly 24*7 operational team.
• Competitive pricing – We are an virtual corporation so we don’t charge the customers for our infrastructure cost, What you pay us goes purely for our unmatched technology team.
• We operate 24*7 – Our team operates from multiple locations worldwide so we are available 24*7.
• Pay As You Go billing model – You pay us only for the hours worked, We don’t ask for advances ever !! We are committed to delivering cost efficient consulting, support and services for our customers globally.
• Transparent ticketing system – We share with you the detailed work report of what we have done for your database infrastructure, This also includes how you will get benefitted from the change we have done. We love absolute transparency and detailed documentation.
• Emergency support available for you even when you are not our customer, Emergency support channels – Email, Slack, Google Hangouts, Skype and Phone.
• Pay per incident option available – You need our support in just fixing a single incident ? No problem, We have that option available.
• Vacation DBA Service – We can support your database infrastructure operations when the resident DBA is on a holiday / vacation so you can guarantee an optimal work-life balance for your DBA.
• Cloud DBA Services – IaaS and DBaaS including: Oracle Cloud, Google CloudSQL, Amazon Aurora, AWS RDS®, EC2®, Microsoft Azure® and Rackspace® Cloud.

☛ Technology focus – Vendor neutral and independent

☛ MinervaDB Enterprise-Class Consultative Support Plan

Our Principal-Level MariaDB DBAs deliver enterprise-class MariaDB support 24*7 for a fraction of cost to hiring a Sr. MariaDB DBA in-house . Our transparent billing model guarantee you the complete control on budget you have for database infrastructure operations management , There are no hidden charges and you only pay what is mentioned below :

☛ Further Reading

• MinervaDB TiDB Support
• 24/7 Remote DBA Support
• Transform Your Database Infrastructure with MinervaDB
• MinervaDB Remote DBA
• Transforming Database Infrastructure Engineering and Operations for Performance, Scalability, and High Availability
• Building Fast Data Loops in ClickHouse 

☛ MinervaDB contacts – Sales & General Inquiries

To know MinervaDB can help you in building an enterprise-class web-scale database infrastructure operations, please book for an appointment here or send email to contact@minervadb.com 

Join Our Exclusive Insights Community

tips interest for

Full Name *

First

Last

Email Address *

What topics interest you most? *

• PostgreSQL
• MySQL
• MariaDB
• MongoDB
• NoSQL
• Cassandra
• ClickHouse
• Trino
• Redis
• Valkey
• Milvus
• Oracle MySQL HeatWave
• Amazon RDS
• AzureSQL
• Redshift
• Amazon Aurora
• Snowflake
• Google BigQuery
• Databricks
• SQL Engineering
• Database Architect Services
• DBA Support
• Remote DBA Support
• Data Warehousing
• Data Analytics

Want our best tips guide for FREE? *

• Yes
• No

Subscribe Now